DEALER SUPPORT

Directory designed to reduce the complexity of management and operations by providing a single location for general escalations, commissions and product support.

ORDERING SYSTEMSREPORTINGDEALER SUPPORTMARKETING
Forms
Distributor
Support Directory
Resources

Dealer Support Documents

Property Launch

Property Maintenance

Dealer Maintenance

Processes

Distributor

Dealer Support
Property/Customer Support

General Escalation

Agent Services

Call: 888-342-7288 Ext.3
  • Account Information / Dealer Account questions
  • Commission Escalations
  • Pre-Loaded Property Activation
  • Products and Promotions
  • Order Support: Education / Error troubleshooting/ Activation Support
  • Website Support

Research & Resolution

  • Corporate Housing requests
  • Dealer escalations
  • Order entry audits
  • New customer order on behalf of the dealer with necessary approvals
  • MDU Swap orders (ERP) on behalf of a dealer when system limits or errors exist

OPUS

RSS Help Desk

  • AT&T system is not working correctly OPUS
  • OPUS password reset needed

MDU Care

  • Order placement on behalf of the dealer (OPUS only)
  • DTH new provide order (if dealer cannot complete in OPUS)
  • DTH Equipment Upgrades
  • Accessory Orders and Move Orders

DIRECTV via Satellite

Activation IVR

  • Automated phone system to activate satellite equipment

Commission

Commission Escalations

  • Commission disputes
  • SD to HD Reimbursement requests

SHOWTIME

Resources

Contact for Questions:
christine.agurto@showtime.com

HBO

Resources

Contact for Questions: HBOBulkSubmissions@warnermedia.com
Customer Facing Materials: www.HBOBulk.com
Reward Claims: www.HBOdealers.com

Owner Services

Email:
Call:
  • Property manager/owner Customer Service line

MDU Care

Call:
  • Add/Remove programming
  • Billing Questions
  • Move Orders
  • Service troubleshooting
Click for CCKM

Online Encyclopedia of DIRECTV and AT&T Products
‍
More Info
Click for Seller Portal

Create and Manage AT&T UIDs for Your Employees
‍
More Info
Click for PLE

Online Training Database for Sellers and Technicians
‍
More Info

MDU | RFIACADEMY

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