DEALER SUPPORT

Directory designed to reduce the complexity of management and operations by providing a single location for general escalations, commissions and product support.

ORDERING SYSTEMSREPORTINGDEALER SUPPORTMARKETING
Forms
Distributor
Support Directory
Resources

Dealer Support Documents

Property Launch

Property Maintenance

Dealer Maintenance

Processes

Coming Soon

Distributor

Forms

DSI MDU BOM
DSI DPL Receiver Request Form
DSI Signal Distribution Form
DSI SHOWTIME ANYTIME Authentication DIRECTV
DSI MDU Property ID Creation Form
DSI Property Marketing Form
DSI Property Rerating Form
DSI DIRECTV Lead Reservation Form
DSI MDU HBO-Cinemax Authorization Form
DSI Bulk Registration Form
DSI DIRECTV STREAM Lead Reservation Form

Templates

DIS Unit Labeling Template

Process

DSI MDU Process Flow
DSI DIRECTV STREAM Process Flow

Information

DSI Property Manager Certification
DSI MDU ROE Agreement

Forms

PVM Bulk Registration Agreement Portfolio Exception Form
PVM Bulk Property Registration Agreement Single Property Pricing Exception Form
PVM MDU BOM
PVM DPL Receiver Request Form
PVM MDU Unit Label Delete Request Form
PVM MDU Property Termination Request Form
PVM Property Marketing Form
PVM Property ID Creation Form
PVM Property Rerating Form
PVM Property and ROE Transfer Form
PVM MDU HBO-Cinemax Authorization Form
PVM Bulk Property Registration Agreement Form
PVM Lead Reservation Form

Templates

PVM DIRECTV STREAM Service Marketing Agreement Template
PVM Unit Labeling Template
PVM Property Termination Letter Template
PVM Property Conversion DTH to BULK Customer Notification Template
PVM Property Conversion BULK to DTH Customer Notification Template
PVM DIRECTV Bulk Property Summary Tax Template
PVM Credit Request Form Template
PVM Bulk Special Offer Template

Process

PVM ROE Approval Process & Requirements
PVM Property Transfer Process
PVM MDU Dealer Funded Opportunity Sales Stages
PVM DWS Property Creation Job Aid
PVM DIRECTV Preloaded Process

Information

PVM Suggested Rooftop Rights Verbiage
PVM Subscriber Notification Letter Example
PVM Signature Block Examples
PVM MBSO Sample ROE
PVM DIRECTV Preloaded ROE Verbiage
PVM Bulk Exclusivity Language
PVM Amendment to ROE
PVM Required Terms
PVM ROE Writing 101
PVM Required DTH ROE Language Updated Exclusive Language
PVM Property Manager Certification for ROE with DIRECTV
PVM MDU Request Required Documents Dealer
PVM MDU Property Owner Sales Order Confirmation
PVM MDU Property Management Certificate
PVM DPL ERP
PVM MDU Demo Accounts
PVM MDU Bulk Additional Receivers
PVM MDU AT&T Subsidy Fact Sheet
PVM Lead Reservation Form ATT TV Marketing
PVM New Fields Cheat Sheet
PVM MDU Rep & Warranty Signal Distribution System Certification
Dealer Support
Property/Customer Support

General Escalation

Agent Services

Call: 888-342-7288 Ext. 3
  • Account Information / Dealer Account questions
  • Commission Escalations
  • Products and Promotions
  • Order Support: Education / Error troubleshooting/ Activation Support
  • Website Support

    Research & Resolution

    • Corporate Housing requests
    • Dealer escalations
    • Order entry audits
    • New customer order on behalf of the dealer with necessary approvals
    • MDU Swap orders (ERP) on behalf of a dealer when system limits or errors exist

    Commission

    Commission Escalations

    • Commission disputes

    DIRECTV via Internet

    SARA Plus Support

    • DIRECTV via Internet Order Entry/Modification Support

    Installation Support Services

    • DIRECTV via Internet Installation/Tech Support

    MDU Care

    • Stream Bulk account support
    • Accessory Orders and Move Orders

    MDU Care

    • Add/Remove programming
    • Billing Questions
    • Move Orders
    • Service troubleshooting
    Click for CCKM

    Online Encyclopedia of DIRECTV and AT&T Products
    ‍
    More Info
    Click for Seller Portal

    Create and Manage AT&T UIDs for Your Employees
    ‍
    More Info
    Click for PLE

    Online Training Database for Sellers and Technicians
    ‍
    More Info

    MDU | RFIACADEMY

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